- The native application must be running.
Digitize the document
When the user is scanning a paper document, the COPY application displays the REC icon indicating that the document is being scanned:
However, in some cases we have detected that the COPY application does not end the scanning process automatically as it is thought that the scanner is still working. To resolve this issue, the native application must be updated to the latest version as it includes an enhancement that allows the user to complete the scan whenever he wants.
Once you have downloaded and run the latest version of the native application, in the event that you detect that the scanning process is not completed automatically, a button will appear allowing you to do so manually. Once you click on the button you will see how the scanning process ends successfully and you will be able to generate the true copy.