Description
The copy service establishes a continuous, two-way connection between the web browser and the server so that true copies can be made. This operation requires that this connection is always open and to avoid blocking the security level of the WSS communication (websocket) it is necessary to check the client's firewall and / or antivirus to see that it does not block them.
The actions we recommend you take are as follows:
- Add the https://copia.aoc.cat domain with ssl to the trusted domains of the browser.
- Add https://copia.aoc.cat domain in antivirus. In this case, check your vendor's specifications.
NOTE: If you do not have this setting in your browser, you may receive an error when using the Copy tool: "There is no HTTP session between the browser and the scan module."
How to add the copia.aoc.cat domain as a trusted domain in the Explorer browser
- To set the URL of spaces as a trusted place in the browser, you need to click Internet Tools / Options
- A new pop-up window will open, and you will click the Security / Trusted Sites / Sites tab.
- Please enter the URL https://copia.aoc.cat in the Add this website to the box area :
- Then click on the Add and Close button.
How to add a copy.aoc.com domain as a trusted domain in the Chrome browser
- To set the URL of your spaces as a trusted place in your Google Chrome browser, you need to click on the Chrome Menu icon in the browser toolbar and click on Settings :
- Click the Settings icon in the main menu
- Expand the Advanced Settings menu and click System :
- On the next screen, click Open Proxy Settings:
- A new pop-up window will open, and you will click the Security / Trusted Sites / Sites tab.
- Please enter the URL https://copia.aoc.cat in the Add this website to the box area :
- Then click on the Add and Close button.
IMPORTANT NOTE: With the latest updates to the Google Chrome browser, applications running within IFRAMES are not allowed to access their own cookies and these must include a new attribute called 'SameSite' with the value 'none'.
In the case of COPIA, the session cookie does not have this attribute and this causes the session to be lost causing the error: "There is no HTTP session between the browser and the scan module"
Temporarily, and until the service adapts to this change, you can use Chrome Copy by following these steps, in addition to the above:
- Access the URL: chrome: // flags / # same-site-by-default-cookies
- Select the 'Disabled' option in the image selection box below.
How to add copia.aoc.cat domain as trusted domain in Firefox browser
- To set the URL of spaces as a trusted place in the Firefox browser, you need to click Tools / Options
- On the next screen click on Privacy and security
- Go to the Permissions section and add an exception to the Warning line when websites try to install add-ons by clicking Exceptions:
- Enter the URL of the spaces in the Website Address box, click Allow , and click Save Changes .
